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GPSSA: Activate Remote Employment in All Customer Happiness Centers

19 March 2020

GPSSA: Activate Remote Employment in All Customer Happiness Centers

Abu Dhabi March 19, 2020: The General Pension and Social Security Authority announced the activation of remote employment in all customer happiness centers of the Authority in the State various emirates as of next Sunday, March 22, 2020. 

Therefore, all centers will be closed until further notice; and all services will be provided to customers through the website, or the call center on the toll free number 80010.
Hanan Al Sahlawi, Executive Director of the Authority Pensions Sector said that activating the remote employment system is a step aiming at supporting the government measures to reduce the spread of Corona virus, noting that the Authority adapts the procedures to ensure that services are effectively and efficiently provided as they were in its customer happiness centers.

She said that all Authority services will not be affected by any measures taken in such circumstances in order to maintain the customers and employees health and safety. On the contrary, the Authority is going to double the efforts to complete transactions at rates higher than the target.

 Al Sahlawi stressed that social solidarity and cohesion that characterizes the UAE society is capable of overcoming the challenges left by Corona virus on various business sectors, including pension sector, noting that the Authority in particular will benefit from this experience generated from Corona virus to develop scenarios in order to deal with such crises in the future.

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