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Service Description

Update Pensioners and Beneficiaries Data

Last Update: 6/2/2020 1:50:05 PM

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Update pensioners and beneficiaries details such as phone numbers, address, family book and passport or updating their employment, marital or medical status. 


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Service Users Count 2365

Estimated Time

10 mins

Required Documents

Required documents for pensioners per case:
- Family book
- Passport
- ID card
- employment certificate (if pensioner got employed after receiving pension) 

Required documents for beneficiaries per case:
- Family book
- Passport
- ID card
- Ceritificate of continuing education for sons after reaching the age of 21 years old. 
- marriage certifate for daughters.
- Divorce certificate
- Death certificate 
- Salary certificate detailing the employment date. 
- Medical report including disability details from government hospital for son after reaching 21 years old.
- Bank details certificate including IBAN number for every benecificary. 



Prerequisites

​The applicant must be the concerned person or whoever officially represnts him/her.


Service Procedure

- Visit customer service center.   
- Provide required documents.

How To Apply

Service Users:

Pensioner

Departments:

Pensioners

Service Recipient:

Government to Individuals

Service Fees:

Free

Service Channels

E-services Portal

 Dubai - Elmanara Branch,  Dubai - Umm Al Ramool,  Sharjah Branch, Abu Dhabi - Headquarter, Fujeirah Branch, Ras Al Khaimah Branch,  Dubai - Al Tawar branch

  1. FAQ
    1. What is the period of retirement pension payment?
      1. Pension becomes payable on the next day of service termination and until the death of the pensioner.​
    2. What are the duties of the retired person (pensioner) towards the Authority after entitlement and payment of their pensions?
      1. Each pensioner and beneficiary or their agent undertake to update their personal particulars annually through filling the annual acknowledgement as instructed by the Authority in the form of announcements with a view to ensure the legitimacy of continued payment of pensions. They shall keep the Authority informed of any reasons which may lead to suspend payment of pension once occurred or if the pensions were transferred from beneficiaries to others to avoid accumulation of any amounts which the Authority shall claim for in accordance with the Law. These reasons include:

        Pensioner (the retired person)

        Joining work for any authority in the state

        Beneficiaries

        • Joining work
        • Marriage of females
        • Death (beneficiary - pensioner)
    3. What are the conditions of father and mother entitlement to a share in the pension of their deceased son?
        • If the father used to be dependent on the deceased during the latter's life.
        • If the mother is widow or divorcee or if her husband is dependent on the deceased during the latter's life should this husband have no pension or salary. ​​
    4. When shall the beneficiaries share in pension be paid?
      1. As from the beginning of the month following the death of the insured or pensioner.
    5. To whom retirement pension shall be paid after the death of the pensioner?
      1. Retirement pension shall be paid to the pensioner's beneficiary heirs and distributed among them in shares pursuant to provisions of Law.​
    6. When the widow shall be entitled to a share in her husband pension? And when this share discontinues?
        • A widow shall be entitled to her share in pension of her husband if marriage relation was existing until the death of the husband.
        • Widow pension discontinues when she remarries. ​
    7. Is the husband entitled to a share in his deceased wife pension?
      1. Yes, he is entitled provided that:

        • He shall be on health disability which prevents him from making a living.
        • This disability is evidenced by the Medical Committee of the Authority.​
    8. What are the conditions of a son entitlement to a share of his deceased father or mother?
      1. The son age, upon death, shall be less than 21 years and his share shall be discontinued when his age becomes 21 years old.

        If the sun/daughter becomes employed, his/her share shall stop, and the pension shall be redistributed. So, if five children get 5/8 of the pension, the remaining four will get the same rate after one of them joins a work.

        Exception: Payment of son share shall continue even if he reaches 21 years old in the following cases:

        • In case he is a student and until the time when he finds a job, practices career or until he becomes 28 years old whichever comes first.
        • In case he is disabled to make a living until the restoration of his capability unless the Medical Committee of the Authority decides that it is impossible for him to recover.​
    9. What are the conditions of a brother/sister entitlement to a share in the pension of the deceased?
        • The same conditions of a son apply together with the evidence that this brother/ sister used to be dependent on the deceased during the latter's life.
        • Share shall be discontinued as applicable in relation to the son. ​
    10. Is the daughter entitled to a share in the deceased pension? And when her share discontinues? Can her share be restored after being discontinued?
      1. - Yes, she is entitled to pension provided that she is not married.

        - Share discontinues in the following cases:

        • Marriage
        • Joining work
        • Practicing career

        - Share may be restored in the following cases:

        • Divorce: Provided that there is no other pension or salary                 
        • Widowhood: Provided that there is no other pension or salary
    11. What are the conditions of a sister entitlement to a share in the pension?
        • The same conditions of a daughter apply together with the evidence that this sister used to be dependent on the deceased during the latter's life.
        • Share shall be discontinued and restored as applicable in relation to the daughter.​

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