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GPSSA Streamlines Employer Pension Compliance with New Ma’ashi Digital Toolkit

Last Updated 05/03/2025 14:50
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Abu Dhabi, 7th February 2025: The General Pension and Social Security Authority (GPSSA) reaffirmed its commitment to supporting employers, insured members, pensioners and beneficiaries with the knowledge and resources they need for a seamless transition to the recently launched Ma’ashi digital pension services platform.

 

GPSSA has launched a comprehensive portfolio of digital educational resources to support employers in navigating the Ma’ashi platform with ease. These user-friendly guides are designed to empower employers with the tools and knowledge they need to confidently manage their pension obligations. The goal is to clarify processes and save employers time while reducing administrative burdens.

 

"We are committed to supporting our employer partners throughout their transition to the Ma’ashi digital platform," said Dr. Maysa Rashed Ghadeer, Head of GPSSA’s Government Communications Office. "We are focused on providing comprehensive educational resources and training to help employers benefit from the new platform and use it better. Through clarity, guidance and active collaboration, we are working closely with employers to deliver improved pension and social security services for insured Emiratis across the UAE.

 

The resources feature step-by-step instructional videos and downloadable guides covering key topics like payment of contributions, data modifications, and accessing support services. These materials reflect GPSSA’s commitment to delivering clear information integrating user feedback to enhance support, provide effective solutions, and ensure a seamless, reliable experience with the Ma’ashi platform.

 

The portfolio will be continuously updated with new content to reflect any additional services and platform improvements.

 

GPSSA urges employers to utilize the newly developed educational resources to efficiently navigate the Ma’ashi platform and manage pension transactions with confidence and precision. Employers can easily access these materials through GPSSA’s official YouTube channel (GPSSAE) or on its official website.

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Frequently Asked Questions

How can I contact GPSSA for inquiries or complaints?

Customers may contact the unified Call Center or send an email to the official GPSSA email address. They can also use the feedback form available through the ‘Maaashi’ platform.

Is my personal information secure?

Yes. GPSSA adheres to the highest data protection standards. All information shared during the session is treated as strictly confidential and is not shared with unauthorized parties.

Can I provide feedback on the session?

Yes. A customer satisfaction survey is sent after every session, and all customers are encouraged to share their feedback to help improve service quality.

Can I schedule a follow-up session?

If required, customers may book a follow-up session after coordination with the advisor or through the online system.

Can I ask additional questions during the session?

Yes. Customers may ask any relevant questions during the session, and the advisor will provide detailed clarification as needed.

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